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1. Introduction

De Luna Resort & Casino ("we", "us", "our") operates the website delunacheckin.com. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information.

Our business is located at 90 Dalkeith Road, Perth WA 6009, Australia. We comply with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) where applicable.

2. Data Controller

3. Information We Collect

3.1 Information You Give Us

When you fill in forms on our site, we may collect:

• Name
• Email address
• Phone number
• Message content from enquiry forms

We only collect this data when you choose to submit it. We never collect personal data without your clear consent.

3.2 Data We Collect Automatically

When you visit our site, we may collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Device type (mobile, desktop, tablet)

4. How We Use Your Data

We use your data for these purposes:

• To respond to your enquiries and booking requests
• To send you information you have asked for
• To improve our website and services
• To comply with legal obligations
• To send push notifications (only with your permission)

We do not sell, rent, or share your personal data with third parties for marketing purposes.

5. Cookies

5.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us improve your experience.

5.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential	Required for the site to function (e.g., cookie consent)	1 year
Analytics	Help us understand how visitors use our site	Up to 2 years
Functional	Remember your preferences	Session or 1 year
Push Notifications	OneSignal SDK for notification delivery	Persistent

5.3 Managing Cookies

You can control cookies through our cookie banner when you first visit. You can also change your browser settings to block or delete cookies at any time. Note that blocking essential cookies may affect site function.

6. Analytics

We may use analytics tools to understand how visitors use our site. These tools collect data in an anonymised form. We use this data to improve our website and services. Analytics data is not linked to your personal identity.

7. Data Retention

We keep your personal data only for as long as needed:

• Enquiry form data: 24 months from submission
• Cookie consent records: 12 months
• Analytics data: 26 months (anonymised)
• Push notification data: Until you unsubscribe

After these periods, we securely delete or anonymise your data.

8. Your Rights

Under the Australian Privacy Act and GDPR, you have the right to:

• Access - Request a copy of your personal data
• Correction - Ask us to fix incorrect data
• Deletion - Ask us to delete your data
• Restriction - Ask us to limit how we use your data
• Portability - Receive your data in a common format
• Objection - Object to how we process your data
• Withdraw consent - Take back consent at any time

To exercise any of these rights, email us at support@delunacheckin.com. We will respond within 30 days.

9. Data Security

We use industry-standard measures to protect your data, including:

• 256-bit SSL encryption for data in transit
• Secure servers with access controls
• Regular security audits
• Staff training on data protection

10. Third-Party Services

We use these third-party services that may process your data:

• OneSignal - Push notification delivery

Each service has its own privacy policy. We recommend you review them.

11. Children's Privacy

Our website is not intended for people under 18 years of age. We do not knowingly collect data from minors. If we learn we have collected data from a minor, we will delete it promptly.

12. International Data Transfers

Some of our service providers may store data outside Australia. When this happens, we ensure adequate data protection measures are in place, such as standard contractual clauses or equivalent safeguards.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "last updated" date. We encourage you to review this page regularly.

14. Complaints

If you believe we have breached your privacy, please contact us at support@delunacheckin.com. If you are not satisfied with our response, you may lodge a complaint with:

• Office of the Australian Information Commissioner (OAIC) - www.oaic.gov.au

15. Contact Us